By Jody C. Brown, Director for Lee’s Summit Physicians Group

Every office has one. You know, the point person who everyone goes to with any and all questions, from why the water machine doesn’t have enough water pressure to why their insurance is denying their latest claim – and everything in between.

We have one of those people and her name is Mallory.

Mallory started working for Lee’s Summit Physicians Group in February 2010 as part of our front desk staff. She proved to be a quick learner and had a maturity beyond her years and was soon assisting the front office supervisor with several of her daily tasks. From there, Mallory moved to the insurance department where she continued to display a strong work ethic and the ability to learn quickly.

In November 2017, the position of the administrative assistant to the Director opened and once again, Mallory was chosen to fill yet another role in our office. We couldn’t have made a better choice! Mallory loves to help people and is always gracious when doing so, even if she’s been asked the same question ten times that day! If you ask her a question she doesn’t know, she will find the answer and get back to you.

Mallory helps us plan activities and special events, she is thorough and organized and she’s constantly looking ahead and anticipating the needs of the staff, the doctors and especially me! Since the role that she is in assists me directly, I can wholeheartedly say that she is a big part of why this office runs smoothly! And I should know because I had to take on her role as well as mine while she had “the nerve” to go on maternity leave a few short months ago! Mallory and her husband John welcomed their second son in May 2018, and while I was thrilled for her and her sweet family, there were definitely days during her twelve weeks off that I was sure I wasn’t going to be able to make it to her return.

I did make it, she is back in her rightful spot, and all is right with the world.